12/6/2023: Royal River did an amazing job from start to finish on our new Heat Pump. Steve took the time to analyze the best area for the compressor and outdoor fan. The bid was actually less than the other bids we had, but the quality of the work exceeded our expectations. We had to wait a while for the install, but that was to be expected given the demand. The day of install we asked them to make a few changes, and after looking at the options, making sure there was no compromising on efficiency, the guys actually took out one of our bushes to accommodate the fan. They did the work quickly, and within 5 hours the install was complete. We received clear instructions on how to use the remote and how to maintain the unit. Once the project was finished, Gen immediately helped us complete and submit the paperwork to get our energy credit from the state. Overall, this is one of the smoothest projects we have had done. Royal River is very professional and the experience was excellent. Highly recommend.

11/22/203: Professional, organized, personable team. Installation was done in a careful and totally competent manner. Everything from the first phone call to the project wrap-up visit was smooth. It is a pleasure to work with a firm like Royal River!

10/25/2023: Outstanding customer service! From initial meeting with owner Scott Libby, thru heat pump installation and a customized training session, staff were professional and technically well versed. The whole process ran like clockwork. I would give them ten stars if that rating was available.

09/14/2023: We could not be more pl eased with our heat pump system. We have a regular heat pump and two wall mounted units. They really cut our heating costs! Jay stopped in and gave an excellent explanation on how to operate the system. He was very professional and respectful. He was so patient with us two Seniors who knew nothing about our purchase. His professional knowledge was superb and he did a very extensive run through. If you are looking for a very reliable system sold and installed by an honest business then Royal River Heat Pumps is for you.

09/08/2023: If you want a heat pump system, these the guys. This business was strongly recommended by our neighbors, but I found their on-line reviews to be so outstanding as to be slightly suspect; no one is that good. Do not be suspicious! They are that good! Larry came to our home and did a most thorough and professional walk-through, designing a system for us that assuaged my wife’s fears that the house would look steam punk. The installation was flawless, led by a soft-spoken gentleman named Pete. Then, to top things off, we had an instruction session that saved me from having to look at the manual (I am an American male; I hate manuals).

9/1/2023: Royal River Heat Pumps installed a new heat pump in our home. They weren’t able to schedule a home visit for several months but they always kept to each of the project dates with advance notice. All aspects of the installation were done in a professional manner and the crew was both informative and friendly. I also appreciated the follow up appointment to answer questions I had after having a chance to operate the system.

08/08/2023: We had Royal River Heat Pumps install a new Mitsubishi 15,000 BTU heat pump in our home in 2021, and have been incredibly pleased with it. The staff are always professional and pleasant to work with when we call. We trust the work they do and have recommended friends and family to them. The service technicians are passionate about their work and very knowledgeable with the Mitsubishi products.

7/19/2023: We just had two heat pumps installed at our business location by RRHP and the service from start to finish was outstanding. The pricing was inclusive and straight-forward, and they assisted with the Efficiency Maine rebates.

We expected to use the heat pumps to support an aging traditional oil fueled HVAC system, but on the second day following install, the heat pumps were so effective that we completely shut the HVAC system off.

I’ve also used RRHP for residential heat pump installation and service for the past 6+ years and they have consistently provided professional, knowledgeable, and outstanding service.

I highly recommend Royal River!

5/22/2023: Great company to work with from start to end. They went above and beyond to meet our needs. Highly recommend and we’ll certainly use their services again.

05/10/2023: We are very pleased with our new system. Granville and the team did a great job and Jay was extremely helpful in explaining how to operate the system. And all the members of the installation team uniformly said what a great company it is to work for. That is a real testament to the company you have built.
Best wishes
John P