3/14/21: Our entire experience with Royal River Heat Pumps was perfect from the very beginning. Setting up the appointment was easy and efficient (the entire front desk team, Gen, Aly and Zoe are ALWAYS helpful). They provided realistic expectations about time frames. Our salesperson, Dale, was incredible! He used to do installations (we had two heat pumps placed in our home) and was very knowledgeable about function and placement of the heat pumps. The quote came in well below what we were expecting AND they have someone who handles the rebate from start to finish (thank you Aly). All of the technicians and the master electrician were extremely professional and efficient. Thomas, Mike and Chad truly went above and beyond. Chad even briefly repaired an exposed electrical wire we had on our circuit breaker which was a safety issue. Truly, above and beyond! WE highly recommend this company and it’s the first time in a LONG time we’ve had this kind of customer service.