I chose Royal River after receiving a couple of estimates and couldn’t be happier with my choice. From working with Larry to come up with an estimate to the work performed by the crews all went better than expected. Everyone was very friendly, professional and knowledgeable in the work that needed to be done. I would highly recommend Royal River Heat Pump to anyone looking for a ductless system.

Our experience with Royal River has been very satisfying. Everyone that we dealt with has been totally professional and very capable. During the initial visit with the engineer he listened to what our goals were and then gave us his advice and recommendations as to what needed to be done. We had two wall mounted heat pumps installed back in 2017 and everything has worked out very well. The installers are great and really pay attention to detail. This past fall we got rid of our monitor heater and wanted to put a floor model heat pump in the corner where the monitor was. Once again the whole process went very well. It was a challenging location for this heat pump but they sent the service technician out a couple times to advise us on the best way to run the unit in order to get the heat out of the corner and into the room. It has been working out great for us and we are totally satisfied. I would highly recommend Royal River. Our experience with them has top notch.

Thank you for that thorough follow up. Let me say that your crew did a fabulous job getting the heat pump installed during a blizzard last Thursday and did so leaving the condo cleaner than my daughter does when she just walks in from the snow. She told us what a professional crew you have – she spotted it immediately and is very appreciative of the work and explanation about the new system.

We are happy with the work that was done at our house. We are looking forward to being warmer in the winter and cooler in the summer with a lower oil heating bill.

On a scale from 0-10, how would you rate your overall experience with this project? 10! Why: Fantastic! It was an easy process, we love our heat pump, and we love that we could get a rebate for
it!

Royal River was extremely professional, courteous and super easy to work with from estimate to invoice to rebate submittal.

Gen and Dave in the office kept me informed and were extremely diligent with paperwork and overall project success ‘ happiness. They handled everything remotely from calling in advance of install to submittal of the rebate forms.

The field team came COVID-prepared, introduced themselves and answered every question in detail.

The field installation team used drop clothes, swept up and wiped down the walls leaving my houses cleaner than it was upon their arrival.

Their prices are super competitive. Along with that comes their expertise and a great Mitsubishi product.

When looking to install heat pumps, only call Royal River Heat Pumps.

100% satisfaction guaranteed with product warranty !!

The employees have been amazing to work with from the beginning. They are very professional, sincere, and most importantly they have superb knowledge which made us feel very confident that we chose the best company and the best product that met our household needs.. They take their time with helping you fully understand their products, and they do not try to sell you something you do not need. A great company, great staff, who stand behind their product. They made this process so seamless. Kudos to the entire staff, keep doing great things. We are so happy with our wall unit, it is amazing.

Royal River Heat Pumps exceeded my expectations. They have excellent customer service and a great installation team. I highly recommend them. My new heat pump is awesome!

We are very pleased with the heat pump so far. We can’t say enough about how effective and efficient your installers are. Rick, Mike and Sam were very easy to work with and left the worksite neat and clean. They, plus Larry, are excellent ambassadors for Royal River Heat Pumps.

I want to let you know how pleased I was with your crew that installed the heat pumps; Very professional & super nice. My golden retriever inserted himself into the crew for the day. They were so good to him. I am pleased with the heat pumps.