04/28/2023: Royal River did an excellent job installing heat pumps in our 18th century cape. Their team was friendly and professional, and the quality of their work is exceptional. Our old house can present a number of issues for projects, but they were experienced and able to complete the job on time and as estimated. We’d definitely recommend Royal River in the future.

04/27/2023: I was impressed…and I am not easily impressed! The level of communication, professionalism, and service was centered on us, the customer. From receiving the initial analysis to the tutorial after installation, every aspect was planned and executed with forethought and attention to details. I would recommend them without reservation or hesitation!

4/18/2023: We are glad we chose Royal River Heat Pumps for our project. The System Designer gave us ample time to fully understand the best configuration for our needs. The install team was exceptional in their workmanship and knowledge of the Mitsubishi components. The Close-Out Specialist was very helpful in fine-tuning our settings and reviewing best heat pump practices. Excellent experience all-around with the office staff, designer, install technicians, and on-going support.

4/1/2023: Had our heat pumps installed, we are very satisfied with work and professionalism! They worked in a blizzard, got the work done efficiently and without a complaint! The work and operating the system were explained thoroughly

3/30/2023: We have been very pleased with Royal River Heat Pumps. Every aspect of our installation was professionally addressed, and each step has gone as planned. There installers were attentive to detail in every way resulting in a beautiful installation – even taking care to keep the March mud and snow outside. I got the basic training on how to properly use the system and so far it has functioned perfectly. It has been an excellent experience overall.

3/14/2023: We could not be more pleased with our new heat pumps from Royal River. From the very first phone call to Jay’s tutorial we were so impressed. The quality of work from our installation team was next to none…highly skilled, thorough and conscientious. Royal River also took care of the rebate process with Efficiency Maine which was so helpful. I would highly recommend making that call.

1/27/2023: Just wanted to thank the entire crew led by Travis. Everyone was so professional, polite, and respectful. My questions were answered fully. Having Travis oversee the installation, design and coordinating with the electrical that needed to be done was key. The entire experience from booking, implementation, billing and follow-up was great and I’m happy with the heat pumps thus far.

Have a great weekend!

Stacey

1/25/2023: Our heat pump stopped producing heat. They were here within an hour and tested the lines, found a leak and replaced the lines. They stand behind their work!

1/5/2023: The Royal River installation team and the post installation briefing by their closing specialist, Jay, were excellent in every regard. I highly recommend Royal River for heat pump systems.

12/21/2022: We were very pleased with our entire experience with RRHP. The estimate was detailed and reasonable, the office staff kept us informed of our appointments and the installation by the cheerful crew was efficient. The follow up visit by Jay was very helpful to answer our questions and to ensure that we understood the operation of our pump. I would give them more stars if I could.