2/2/2022: Coldest night of the year and we are warm! Royal River Heat Pumps installed two units earlier this week. Three vehicles, six guys and lots of equipment arrived right on time Monday morning and by the end of the afternoon the installations were complete. Professional, friendly, courteous and very knowledgeable crew – outstanding crew! Everyone was proficient, thorough and made sure we were all set before they left the job site. I highly recommend the company, the crew and staff and the product.

1/28/2022: Hello Andrew, Rosemary and I just wanted to say “thank you” for sending us 4 very polite and totally professional gentlemen to install our new AC Heat Pump promptly at 7:30 this morning. We were very impressed with your RR crew, led admirably by Travis! As of this writing, we have observed a very uniform and all-encompassing heat in our condo. Early afternoon, we received a phone call from our good friend/neighbor, Paul, inquiring about your product and how we liked what we got. After singing yours and RR’s praises, he said he was going to call you to set up an appointment for himself and his wife Sandy, as well. Once again, thank you for making our life a lot more comfortable and happier!

1/20/2022: We had the Royal River crew here this morning installing our heat pump. There were 4 of them and they went right to it. One was nice enough to take the time to let us know the whole process. They are so nice and pleasant. It took around 4 hours and when all installed, one of the guys went over everything. What a great company.

1/7/2022: The Royal River crew installed our new heat pumps yesterday! The crew was super- professional, courteous and skilled at their jobs- an efficient team! We are already enjoying and seeing the benefits of our new system.

1/6 /2022: The crew that did the installation were great. Given our condo requirements, it was not an easy installation. We appreciate their professionalism and workmanship.

11/23/2021: I’ve been sitting here trying to construct an e-mail that is concise and grateful but maybe I just have to come right out with it. From the start my experience with Royal River has been stellar. The office and your 5 field guys are just brilliant. I have not been this enamored by overall service in quite some time.

11/16/2021: I cannot say enough good things about Aaron, the technician that serviced our two units yesterday in Minot. He was patient and answered all of our questions, and delivered fantastic service. This level of customer service doesn’t go unrecognized or unappreciated, especially with the current social climate. He did an fantastic job.

We will most certainly recommend installs and service by RRHP moving forward, without the slightest hesitation.

11/2/2021 From an Efficiency Maine Inspection Report: The people who were here were very professional, they didn’t leave a mess. They said “if you have a question don’t hesitate to come and talk to us, don’t wait because you may forget the question, and if we’re making a mess we want to know about it so that we can take of it.”

Highly recommend Royal River.

10/22/2021 Positive: Professionalism, Punctuality, Quality, Responsiveness
I needed a complex five-zone heat pump system installed at my home. Royal River was one of several companies that came out to design and quote the system. They gave me a sound design at a reasonable price, and were very friendly and professional throughout. We scheduled the two-day install for a few months later.

On both days of the install, the crew arrived exactly on time, ready to work. They were excellent. They even suggested a couple deviations from the original design that would result in a cleaner, more attractive installation. At the end of the second day, the system was fully up and running exactly as promised.

When I had a question the next morning (my fault, not theirs), the folks in the office investigated and got back to me promptly.

A+ service. If I ever move to a new house, Royal River will be the only company I call to install a heat pump system.

October 7th, 2021: