9/12/2021 Positive: Professionalism, Punctuality, Quality, Responsiveness
Outstanding experience starting with my initial phone conversation and continuing throughout the estimate process, scheduling, installation, and follow up!

9/9/21 Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Royal River came well-recommended, and they lived up to their advance billing. The specialist who looked at our space and provided the quote accommodated our preferences (we sacrificed a little efficiency for aesthetics) and was good to work with. Once the work was scheduled (installation of 2 single-zone heat pumps), they confirmed the timing shortly beforehand and arrived exactly when we expected them. The installation crew was professional, efficient and left the work areas in great condition. We’re very satisfied!

9/7/21: Excellent service from initial consultation to installation. At install time, he crew arrived when they said they would, left when they said they would, and left the space tidy each time. Travis, Joe, and Matt were kind and easy to have in the house. Our neighbors even commented about how polite and friendly they were. And we love the heat pumps. Our house has never been so comfortable!

8/24/21 Positive: Responsiveness
The entire team at Royal River Heat Pumps are amazing and highly recommended! The complete process including the initial site visit, comprehensive quotation, professional installation crew, and follow-up on the Efficiency Maine rebate, was absolutely great! We were fortunate enough to get the new heat pump and inverters installed ahead of the original schedule just before the heat wave the second week of August which we were very grateful to RRHP making this happen! Thank you so much! John and Catherine B.

08/15/2021: I just need to add to the long list of satisfied customers. We had a very unique need for creative thinking for our install. Royal River was the obvious choice of all bids we sought out and, WOW, did they live up to the task. Took quite a bit of engineering design with a combo of part vented system and mini-split system. An unbelievable experience from beginning to end! As they say, the proof is in the pudding, and when it gets hot with oppressive humidity… this system is perfect! My wife and I are big believers in the concept of success starts from the top! Scott, the owner, was involved right from the beginning because of the unique design needed. From initial contact to office to install, Scott’s staff is 2nd to none. You would not even know they were here, they are so clean and efficient! Even the Royal River TV ads are true! Great company and we can’t recommend Royal River LOUD ENOUGH!

8/1/2021: Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Totally positive experience with Royal River Heat Pumps. The price and product are great, and they even arrived early on the scheduled date. By mid-afternoon, we had an amazing new Mitsubishi heat pump being demonstrated to us by the team.

The installation is top-notch in every aspect and the Royal River team got the install done totally in the background. The heat pump continues to amaze, and Royal River even took care of the Efficiency Maine rebate and the check has already arrived.

8/2/2021: Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We had Chris out for deep cleaning our 3 zone heat pumps. Chris was thorough, professional, and very knowledgeable. We had our system installed by a different contractor, who also did the cleaning services till now. I can earnestly say the cleaning and system maintenance that Chris did far exceeded our expectations. Chris is an excellent and diligent employee – Thank you Chris!!! cheers, John

8/6/2021: Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
The folks at Royal River Heat Pumps were extremely professional, the service was timely and they were very considerate of our family. The price was reasonable, I would highly recommend them.

06/15/2021: I contacted Royal River Heat Pumps for a seasonal cleaning service of our two Mitsubishi mini splits. Tech arrived as scheduled and was thorough and professional and personable. Although another company installed these units, I will continue to call on Royal River based on this experience.

06/12/2021: I just wanted to thank you for the amazing service you provided. Travis and his team were great to work with, they did an excellent job. Any issues that came up were communicated immediately and explained very clearly. The whole team was very professional and respectful of our home. If anyone I know is looking to install a heat pump, I will definitely send them your way.