5/27/2021: My wife’s and my whole experience with Royal River Heat Pumps was top-notch from start to finish. Larry was likeable, very clear and knowledgeable, and easy to work with. Installation of our Mitsubishi Electric MSZFH15A Unit was a snap, done in a couple of hours last October. It’s already saved us a lot of money–our oil furnace is now a backup. In fact, the only times we used it were in the shoulder season when we’d turned the heat pump off and forgotten about it.
It really is a “set and forget” device. A day in the high 80’s prompted me to turn the A/C setting on this week, and this unit cools more effectively than it heats! Although our house is old and the rooms small, we get good circulation with doorway corner fans.
The only homeowner’s maintenance so far is remembering to clean the filters, an easy task. We are super-glad to have installed the unit, and recommend the folks at Royal River highly.
5/26/2021: I can’t recommend Royal River Heat Pumps enough!! They were so easy to work with! Everyone was so friendly, kind, and knowledgeable. They installed our heat pumps in one day and did a fantastic job!
5/26/2021: I have to say that the Royal River folks did an excellent job from the rough-in process to final equipment installation and start-up. The price was very fair and reasonable and they were great in responding to questions or concerns. I would highly recommend Royal River Heat Pumps.
5/25/2021: High quality service and units! Details about what I needed in my new home (new build) and understood I was on a budget, so worked with me on that. Appreciate the speedy replies when I have questions! Love the new units, especially the one I had installed in the ceiling–great to have that option!
5/5/2021: Five burly men arrived at 7:10 AM sharp and went right to work after checking their work plan with me. Each seemed to have their own specific specialty and there was no wasted time in starting up. They were personable, clean and seemingly very knowledgeable – the job was finished ahead of the estimated completion time, We were briefed on operating procedures and provided with relevant contact numbers for future use. They (the crew) were the definition of professional.
4/29/2021: Thank you so much for your outstanding customer service! You have been wonderful to work with, along with the team who did my install. You are all professional in every sense of the word. Please feel free to share this with your manager and tell him you deserve a raise!
4/22/2021: They installed 2 split systems with 5 heads in 2 days. Communicated when they were coming, reminders and showed up as expected. Day one was a large crew to get most of the construction done. Day two was 2 guys to finish hooking it all up. The whole team was courteous, professional and did quality work. They even did all the Maine rebate paperwork for us. Very pleased with the whole process.
4/21/2021: The Royal River teams that we dealt with were fabulous!!!!! The office team was so helpful in setting up and scheduling our heat pump installation. We had to adjust the schedule a couple of times and the office team was so helpful each time we had to make a change.
The sales person was very helpful in helping us decide the optimum arrangement for our system. The salesperson showed up on the installation day to review with both us and the installation team any further questions that we might have.
The installation team was wonderfully adept at their installation and kept us abreast of any issues they were dealing with. The installation was completed in one day (it was scheduled for two days). The installation team did such a GREAT JOB and provided some very helpful directions to show us how to utilize our new heat system.
This company’s team was EXCELLANT in all manners and we are so GREATFUL to have worked with them.
4/21/2021: From the initial consultation, which helped us decide our needs, to the final installation the service was on time, professionally done, with all folks friendly and helpful. Couldn’t be more pleased.
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