3/14/21: Our entire experience with Royal River Heat Pumps was perfect from the very beginning. Setting up the appointment was easy and efficient (the entire front desk team, Gen, Aly and Zoe are ALWAYS helpful). They provided realistic expectations about time frames. Our salesperson, Dale, was incredible! He used to do installations (we had two heat pumps placed in our home) and was very knowledgeable about function and placement of the heat pumps. The quote came in well below what we were expecting AND they have someone who handles the rebate from start to finish (thank you Aly). All of the technicians and the master electrician were extremely professional and efficient. Thomas, Mike and Chad truly went above and beyond. Chad even briefly repaired an exposed electrical wire we had on our circuit breaker which was a safety issue. Truly, above and beyond! WE highly recommend this company and it’s the first time in a LONG time we’ve had this kind of customer service.

I cannot express how happy I am to have had Royal River Heat Pumps install my system. Everyone that was involved, and I really mean everyone, truly love what they do and it shows. They all worked awesome together as a team and had a good time doing it. They explained everything before they left and even left my place cleaner then before they got there!

I recently had 3 heat pumps installed and the entire process from the estimate to the installation was quick, professional, and informative. Each person I spoke to throughout the process was extremely friendly and helpful. Come installation time, the crew was punctual and worked efficiently, having all 3 pumps up and running in less than a day. I love my new heat pumps and highly recommend Royal River Heat Pumps to get the job done!

Royal River Heat Pumps installed two Heat Pumps for us and we couldn’t be happier. The four men showed up on time on the coldest, windiest day of the year. They answered all of my questions and gave suggestions for a neater more efficient install. They paid close attention to detail and made sure everything was level and square. We are enjoying the heat from our new heat pumps and looking forward to the cooling function this summer. Overall an excellent experience. I would highly recommend Royal River Heat Pumps.

The heat pumps seem to be working just fine. The installation crew was very professional and polite. The installed units look great. It was a positive experience all the way around, from Steve Bergeron, who did the assessment and quote, to the installation crew, to Aly and Gen. During the installation I had several conversations with Andrew, Travis, and Chris. All helpful and informative. I’ve had a conversation with a neighbor about the heat pumps and have and will promote Royal River should they decide to consider getting heat pumps for their residence.

I would highly recommend Royal River (Heat Pumps.) Thank you too Dale, Gen, Mike, Joe, and Thomas.

I would highly recommend using this company for all your heat pump requirements – from new installs to service. Their customer service is second to none, their employees are professional, courteous, with outstanding work ethics. They recently completed installing three new units in my home. They showed up on time and when they said they would. They threated my home with care and cleaned up behind themselves. They made sure to explain the system operation in great detail and that I was satisfied and all my questions were answered. It was refreshing to find a business that truly cared about their customer.

We just had our heat pumps installed this week by Royal River heat Pumps. It was absolutely top notch work from start to finish. the estimator was exactly on time, gave excellent information and options. The installers were careful and did work that was of craftsman like quality. it was clear they liked doing a good job and were good communicators with us, the home owners.
Just absolutely as pleased as could be with this company and its associates.

Royal River has been a pleasure to work with. Their entire staff has been extremely responsive and professional, and the heat pump system and HPWH they installed have been great so far.

From my initial contact seeking a quote to an in-home consultation and full proposal only took a week, and they priced out multiple options as I requested. Once we picked the configuration we wanted, we were under contract and had a scheduled install date without any hassle.

The day of the install came, and the whole crew showed up bright and early on a chilly February morning to get us setup. They installed the HPWH and three single-zone heat pumps in a single day, and I didn’t even notice when they cut over the new electric sub-panel to power them all. The crew was friendly, careful about wearing face coverings, and very professional. The install was quick and looks great.

We are very pleased with Royal River Heat Pumps! We’ll definitely be recommending them to friends.

This is the way a business should run! Completely professional from first phone call. Excellent sales/site reviewer and very friendly, helpful staff. The installers arrived promptly and were gone within 3 hours. They worked in very frigid weather and were cheerful! Add neat, knowledgeable and pleasant. They helped move anything in their way and even shoveled some snow! I’m hard to please but was impressed with this work. Would definitely recommend them and/or use them again. Can’t speak for their prices because I was impressed enough not to be concerned. As for the heat pump itself, still getting used to it but I feel confident that there will be easy access to help if I need it. Kudos.