I chose Royal River Heat Pumps to install mini splits at my new home as the primary heating and cooling system. I knew they were the best local contractor because I worked here in Maine almost a decade for the State agency that provides rebates for qualified heat pumps as a quality assurance inspector. I had seen hundreds of installs by various contractors and found Royal River Heat Pumps was consistently doing the best job and leaving customers so happy they couldn’t say enough about the great experience and ongoing satisfaction with the product and installer. I now have 4 heat pumps that run smoothly and keep us comfortable all year. We had one of the units had a small issue but it got fixed soon after we reported the issue. I’m currently finishing space in my basement and will be adding one more heat pump.

2/8/2021: First let me say you are very good at your job. We really appreciated how thorough you were and not once were you pushy or tried to over sell us. We have decided to move forward with your company.

Working with Royal River to install a heat pump at my home was a great experience from the first phone call to the day my heater was installed. The estimator came exactly on time (masked) and went through my home and yard to figure out the best place inside and out for the heat pump equipment. He gave me a quote the very next day and I got on the schedule for installation. The installation crew arrived on time (all masked), and had my entire system done in half a day. They put drop cloths on my floors inside and cleaned everything when they were done – it was like they’d never been here, except for the brand new, quiet heat pump mounted on my wall. They even took care of getting my rebate! I love my new system – I’ve had heat pumps before but this new one is much, much quieter – outside you can barely hear it.

Now I’m looking into a heat pump water heater, which will also help dehumidify my basement. I’m getting a quote from Royal River, and will use them for any future heat pump projects.

I found the salesman to be very knowledgeable and willing to discuss my needs until all the questions were answered. The installation crew were very professional, explained everything they were doing or were going to do on that day, very courteous, very safe (always wore masks), polite and always cleaned up after themselves. 6 man crew the first day and they appeared to be a well oiled machine, they all worked very well together. A1 services in my opinion!

Royal River Heat Pumps installed two heat pumps in our upstairs bedroom during a remodel, and helped fix two ceiling units on our first floor. They were incredibly easy and polite to work with, they were quick to schedule, and their installation crew members were clean, professional, and swift. Overall, I highly recommend this company.

They were professional, they worked really hard, they kept their commitment when they said they were going to be here, they did a great job for us! They let me stand and watch them and explained what they were doing and what it does, it was pretty educational for me!

From estimate to installation to clean up everyone was very professional, friendly and thorough. The crews worked very well together. Everyone adhered to COVID protocols and made sure flooring and furniture were well protected. Would highly recommend Royal River Heat Pump to anyone looking for a new system.

Great job! The team arrived at the scheduled time and went right to work. Everyone had a job and worked independently. Very quickly the heat pump pieces were placed on the pad they provided and the interior units were installed on the walls. Within a few hours they had the system assembled and started the testing process. By 2:30PM they were done and cleaning up (very thoughtful about putting down dropclothes to catch the dirt, dust, and sawdust). They fired up the system and gave us a walk-through of how it worked plus they offered advice about how to run it to save money! All of the team members were polite and considerate of the pets and the property. Very impressive job by all involved and it really throws off a lot of heat!

We called Royal River Heat Pumps because we wanted to know how much they would charge to add a hybrid heat pump water heater to our current system. Their system designer Larry arrived on time, was masked, maintained safe distancing, and was incredibly professional. In his opinion, our best option was to go in a completely different direction than what we originally thought, saving us at least $2,500 in the process.

Thanks, Larry – and we can’t wait to call you again for the next phase!

Very happy with the heat pump. We are also very happy with Royal River Heat Pumps. They were very good to work with. Very professional.