9/8/2022: The professional and courteous crew showed up and set to work right away. Excellent quality of workmanship and pride in their work yielded a beautiful installation. The Mitsubishi unit they installed is the quietest and best performing A/C I've ever seen. They took the time to make sure everything was done right and were still done by mid-day. I recommend them to anyone who wants an efficient heat pump installed. Thanks, RRHP!!!

Update! My wife and I love our heat pump so much we got a second for the upstairs. Big thanks to Larry and all the crew who did a superb job on installing our Mitsubishi. I tell everyone I know to go and talk to RRHP and have them design a solution for your needs. Our upstairs is now warm and comfortable even when it's below 0 outside. Heat Pumps work really well in the winter too, not just for cooling folks!

9/9/21 Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Royal River came well-recommended, and they lived up to their advance billing. The specialist who looked at our space and provided the quote accommodated our preferences (we sacrificed a little efficiency for aesthetics) and was good to work with. Once the work was scheduled (installation of 2 single-zone heat pumps), they confirmed the timing shortly beforehand and arrived exactly when we expected them. The installation crew was professional, efficient and left the work areas in great condition. We're very satisfied!

Great job! The team arrived at the scheduled time and went right to work. Everyone had a job and worked independently. Very quickly the heat pump pieces were placed on the pad they provided and the interior units were installed on the walls. Within a few hours they had the system assembled and started the testing process. By 2:30PM they were done and cleaning up (very thoughtful about putting down dropclothes to catch the dirt, dust, and sawdust). They fired up the system and gave us a walk-through of how it worked plus they offered advice about how to run it to save money! All of the team members were polite and considerate of the pets and the property. Very impressive job by all involved and it really throws off a lot of heat!

11/2/2021 From an Efficiency Maine Inspection Report: The people who were here were very professional, they didn’t leave a mess. They said “if you have a question don’t hesitate to come and talk to us, don’t wait because you may forget the question, and if we’re making a mess we want to know about it so that we can take of it.”

Highly recommend Royal River.

Had a wonderful experience working with Royal River Heat Pumps!  From scheduling, estimate to install day and customer service for our warranty and rebate, everyone was great to work with.  With COVID, the guys who came on site were very respectful and wore masks whenever in our home.  They worked quickly and efficiently, installing 2 indoor and outdoor units in about 7 hours!

Special kudos to the gentleman working inside as he was very meticulous about cleaning up (I think he even cleaned some things that were not his mess!).  It has been a couple days now and being in our home is so comfortable.  The temperature reads exactly what we set the units to in each area NO HUMIDITY!  The 2 units cover our entire first floor!  I wish we had done this a long time ago!  Thank you so much Royal River!