October 7th, 2021:

I chose Royal River Heat Pumps to install mini splits at my new home as the primary heating and cooling system. I knew they were the best local contractor because I worked here in Maine almost a decade for the State agency that provides rebates for qualified heat pumps as a quality assurance inspector. I had seen hundreds of installs by various contractors and found Royal River Heat Pumps was consistently doing the best job and leaving customers so happy they couldn’t say enough about the great experience and ongoing satisfaction with the product and installer. I now have 4 heat pumps that run smoothly and keep us comfortable all year. We had one of the units had a small issue but it got fixed soon after we reported the issue. I’m currently finishing space in my basement and will be adding one more heat pump.

4/21/2021: I cannot recommend Royal River Heat Pumps highly enough. We built and moved into a new home Fall, 2020. Our aim was to build an energy efficient, low maintenance home. Our contractor recommended a Heat Pump system for our heating needs and recommended Royal River. I was highly skeptical of a heat pump system. Royal River was great, patient and willing to spend plenty of time explaining and demonstrating the systems. Scott Libby was very professional, answered all my questions and adjusted the design to meet our needs. Much of my hesitation was based upon simply being unfamiliar with today's heat pump systems and their capacities. Royal River installed our system from the ground up and we have come through our 1st Maine winter. I have never been warmer inside a home than I was this past winter with the heat pump system. We do not have a secondary heating system but for a gas fireplace used for "ambience". The heat pumps more than sustained us very comfortably. In addition, the air quality is noticeably cleaner. I cannot say enough good things about the system (Mitsubishi) or Royal River Heat Pumps. And I have never been motivated to write a Google review before. This product and this company have earned it - both terrific.

05/12/2022: My family hired Royal River Heat Pumps to install 4 indoor head units and 2 outdoor units. Dale was our salesman and was very detailed with a layout design that suited our needs and wishes. He even arrived on the first day of installation to relay my families wishes to include the same brand sub panel and placement of indoor head units.

On the day of installation, I worked with Troy, Jeff, Chad, Sam, and Bridget. All were polite, respectful, and professional throughout the entire installation process. The team hid the lines well and minimized the changes to the house. The units and their components were carefully placed and blended in with the siding of the house and landscaping. I was very impressed with their work ethic, professionalism, and attention to detail throughout the installation process. The entire team took the time to listen to my families concerns and explained the work that they were doing.

At the end Troy explained how to use the units and the differences between each head unit.

Chad organized my panel box labels and showed me the shut off and breakers that were directly linked to the heat pumps.

Aaron was quick to respond to fix a problem.

Dave took the time to explain how to use the head units and answer any questions that I had.

Katie even followed up to make sure the rebate form was completed and submitted in a timely manner.

I took the time to research several heat pump providers and I chose Royal River Heat Pumps because of their high quality installation, the high level of professionalism of their crew, their attention to detail throughout the installation process, and their team listening and understanding the needs and concerns of the customer.

Overall I would recommend Royal River Heat Pumps for any future work and it was worth every penny. Their price is reflective of their high quality work.

Working with Royal River to install a heat pump at my home was a great experience from the first phone call to the day my heater was installed. The estimator came exactly on time (masked) and went through my home and yard to figure out the best place inside and out for the heat pump equipment. He gave me a quote the very next day and I got on the schedule for installation. The installation crew arrived on time (all masked), and had my entire system done in half a day. They put drop cloths on my floors inside and cleaned everything when they were done - it was like they'd never been here, except for the brand new, quiet heat pump mounted on my wall. They even took care of getting my rebate! I love my new system - I've had heat pumps before but this new one is much, much quieter - outside you can barely hear it.

Now I'm looking into a heat pump water heater, which will also help dehumidify my basement. I'm getting a quote from Royal River, and will use them for any future heat pump projects.