09/14/2023: We could not be more pl eased with our heat pump system. We have a regular heat pump and two wall mounted units. They really cut our heating costs! Jay stopped in and gave an excellent explanation on how to operate the system. He was very professional and respectful. He was so patient with us two Seniors who knew nothing about our purchase. His professional knowledge was superb and he did a very extensive run through. If you are looking for a very reliable system sold and installed by an honest business then Royal River Heat Pumps is for you.

Royal River Heat Pumps installed two Heat Pumps for us and we couldn't be happier. The four men showed up on time on the coldest, windiest day of the year. They answered all of my questions and gave suggestions for a neater more efficient install. They paid close attention to detail and made sure everything was level and square. We are enjoying the heat from our new heat pumps and looking forward to the cooling function this summer. Overall an excellent experience. I would highly recommend Royal River Heat Pumps.

4/1/2023: Had our heat pumps installed, we are very satisfied with work and professionalism! They worked in a blizzard, got the work done efficiently and without a complaint! The work and operating the system were explained thoroughly

3/14/21: Our entire experience with Royal River Heat Pumps was perfect from the very beginning. Setting up the appointment was easy and efficient (the entire front desk team, Gen, Aly and Zoe are ALWAYS helpful). They provided realistic expectations about time frames. Our salesperson, Dale, was incredible! He used to do installations (we had two heat pumps placed in our home) and was very knowledgeable about function and placement of the heat pumps. The quote came in well below what we were expecting AND they have someone who handles the rebate from start to finish (thank you Aly). All of the technicians and the master electrician were extremely professional and efficient. Thomas, Mike and Chad truly went above and beyond. Chad even briefly repaired an exposed electrical wire we had on our circuit breaker which was a safety issue. Truly, above and beyond! WE highly recommend this company and it's the first time in a LONG time we've had this kind of customer service.

9/12/2021 Positive: Professionalism, Punctuality, Quality, Responsiveness
Outstanding experience starting with my initial phone conversation and continuing throughout the estimate process, scheduling, installation, and follow up!