8/1/2021: Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Totally positive experience with Royal River Heat Pumps. The price and product are great, and they even arrived early on the scheduled date. By mid-afternoon, we had an amazing new Mitsubishi heat pump being demonstrated to us by the team.

The installation is top-notch in every aspect and the Royal River team got the install done totally in the background. The heat pump continues to amaze, and Royal River even took care of the Efficiency Maine rebate and the check has already arrived.

5/25/2021: High quality service and units! Details about what I needed in my new home (new build) and understood I was on a budget, so worked with me on that. Appreciate the speedy replies when I have questions! Love the new units, especially the one I had installed in the ceiling--great to have that option!

1/27/2023: Just wanted to thank the entire crew led by Travis. Everyone was so professional, polite, and respectful. My questions were answered fully. Having Travis oversee the installation, design and coordinating with the electrical that needed to be done was key. The entire experience from booking, implementation, billing and follow-up was great and I’m happy with the heat pumps thus far.

Have a great weekend!

Stacey

12/6/2023: Royal River did an amazing job from start to finish on our new Heat Pump. Steve took the time to analyze the best area for the compressor and outdoor fan. The bid was actually less than the other bids we had, but the quality of the work exceeded our expectations. We had to wait a while for the install, but that was to be expected given the demand. The day of install we asked them to make a few changes, and after looking at the options, making sure there was no compromising on efficiency, the guys actually took out one of our bushes to accommodate the fan. They did the work quickly, and within 5 hours the install was complete. We received clear instructions on how to use the remote and how to maintain the unit. Once the project was finished, Gen immediately helped us complete and submit the paperwork to get our energy credit from the state. Overall, this is one of the smoothest projects we have had done. Royal River is very professional and the experience was excellent. Highly recommend.

09/08/2023: If you want a heat pump system, these the guys. This business was strongly recommended by our neighbors, but I found their on-line reviews to be so outstanding as to be slightly suspect; no one is that good. Do not be suspicious! They are that good! Larry came to our home and did a most thorough and professional walk-through, designing a system for us that assuaged my wife’s fears that the house would look steam punk. The installation was flawless, led by a soft-spoken gentleman named Pete. Then, to top things off, we had an instruction session that saved me from having to look at the manual (I am an American male; I hate manuals).