Royal River was extremely professional, courteous and super easy to work with from estimate to invoice to rebate submittal.

Gen and Dave in the office kept me informed and were extremely diligent with paperwork and overall project success ‘ happiness. They handled everything remotely from calling in advance of install to submittal of the rebate forms.

The field team came COVID-prepared, introduced themselves and answered every question in detail.

The field installation team used drop clothes, swept up and wiped down the walls leaving my houses cleaner than it was upon their arrival.

Their prices are super competitive. Along with that comes their expertise and a great Mitsubishi product.

When looking to install heat pumps, only call Royal River Heat Pumps.

100% satisfaction guaranteed with product warranty !!

 

11/2/2021 From an Efficiency Maine Inspection Report: The people who were here were very professional, they didn’t leave a mess. They said “if you have a question don’t hesitate to come and talk to us, don’t wait because you may forget the question, and if we’re making a mess we want to know about it so that we can take of it.”

Highly recommend Royal River.

5/19/2022: Miles came today, on time, and serviced our heat pumps. We were blown away by his work and communication! He was friendly, professional and very clean with his job! We could not be happier and we wanted to say thank you and we will most DEFINITELY be returning customers!! Thank you and thank you so much Miles!!

I chose Royal River after receiving a couple of estimates and couldn't be happier with my choice. From working with Larry to come up with an estimate to the work performed by the crews all went better than expected. Everyone was very friendly, professional and knowledgeable in the work that needed to be done. I would highly recommend Royal River Heat Pump to anyone looking for a ductless system.

10/25/2023: Outstanding customer service! From initial meeting with owner Scott Libby, thru heat pump installation and a customized training session, staff were professional and technically well versed. The whole process ran like clockwork. I would give them ten stars if that rating was available.