We had a 3 zone unit installed Monday and could not be happier with the experience.  The initial consultation was informative, answered all of our questions and did not pressure us at all to purchase.  When scheduling the woman on the phone was very pleasant and knowledgeable of the process.  She helped us get prepared for installation day by knowing what to expect.

The four installation associates were very professional and did a great final job (everything looks fantastic).  We opted to have the installation crew do the final walk through on the hardware,.  They explained how to use the remote, rebates, expectations, basic use, etc.  Overall, absolutely nothing negative to say about the company.  I would encourage Royal River Heat Pumps to anyone looking for heat pump installation or simply looking to explore this heating/cooling source.  Thanks for the wonderful experience!

Royal River Heat Pumps exceeded my expectations. They have excellent customer service and a great installation team. I highly recommend them. My new heat pump is awesome!

Had a wonderful experience working with Royal River Heat Pumps!  From scheduling, estimate to install day and customer service for our warranty and rebate, everyone was great to work with.  With COVID, the guys who came on site were very respectful and wore masks whenever in our home.  They worked quickly and efficiently, installing 2 indoor and outdoor units in about 7 hours!

Special kudos to the gentleman working inside as he was very meticulous about cleaning up (I think he even cleaned some things that were not his mess!).  It has been a couple days now and being in our home is so comfortable.  The temperature reads exactly what we set the units to in each area NO HUMIDITY!  The 2 units cover our entire first floor!  I wish we had done this a long time ago!  Thank you so much Royal River!

I had no idea how much I needed these in my life until they were installed. What an amazing improvement in overall comfort and quality of life! It’s always the perfect temp in every room, heat pumps are much less obtrusive and CLEANER than baseboard, radiators, monitors, or vents. Not having to haul the AC units in and out of the basement anymore (or having those ugly, noisy things blocking light and hanging out of the windows all summer) is also pretty awesome. Service from the entire staff was professional and the price is right. We are already saving on our heating and cooling bill!

We initially chose Royal River based on the many positive recommendations we heard from others. Our experience with them has been stellar. From our initial visit with the "designer" through the installation process we have been very impressed with their professionalism and expertise. During this time of pandemic, we have also been very appreciative of their sensitivity to health and safety when talking with us and working inside our home. The installation was quick and efficient. The crew was here when they said they would be here, did a neat and workmanlike job and were wrapped up in less than half a day, leaving no mess behind. It has been the kind of experience that a homeowner always hopes for and seldom actually gets. The office staff even sent in the materials for a rebate from Efficiency Maine! We couldn't be happier and are pleased to be able to write this positive review.