They were professional, they worked really hard, they kept their commitment when they said they were going to be here, they did a great job for us! They let me stand and watch them and explained what they were doing and what it does, it was pretty educational for me!

The guys were friendly, asked before moving things I had accidentally left in the way and cleaned up any mess. The installation was seamless from our perspective, and very quick. We appreciated how they gave us an estimated time of completion, too, so we could plan to be available for an overview. The overview was detailed enough so we could confidently use both heat pumps. We’ve been very happy with them so far.

4/21/2021: I cannot recommend Royal River Heat Pumps highly enough. We built and moved into a new home Fall, 2020. Our aim was to build an energy efficient, low maintenance home. Our contractor recommended a Heat Pump system for our heating needs and recommended Royal River. I was highly skeptical of a heat pump system. Royal River was great, patient and willing to spend plenty of time explaining and demonstrating the systems. Scott Libby was very professional, answered all my questions and adjusted the design to meet our needs. Much of my hesitation was based upon simply being unfamiliar with today's heat pump systems and their capacities. Royal River installed our system from the ground up and we have come through our 1st Maine winter. I have never been warmer inside a home than I was this past winter with the heat pump system. We do not have a secondary heating system but for a gas fireplace used for "ambience". The heat pumps more than sustained us very comfortably. In addition, the air quality is noticeably cleaner. I cannot say enough good things about the system (Mitsubishi) or Royal River Heat Pumps. And I have never been motivated to write a Google review before. This product and this company have earned it - both terrific.

3/15/21: Royal River was extraordinary. We had a heat inverter installed, and the installation was beautifully done. These are real professionals. I cannot recommend them highly enough.

12/6/2023: Royal River did an amazing job from start to finish on our new Heat Pump. Steve took the time to analyze the best area for the compressor and outdoor fan. The bid was actually less than the other bids we had, but the quality of the work exceeded our expectations. We had to wait a while for the install, but that was to be expected given the demand. The day of install we asked them to make a few changes, and after looking at the options, making sure there was no compromising on efficiency, the guys actually took out one of our bushes to accommodate the fan. They did the work quickly, and within 5 hours the install was complete. We received clear instructions on how to use the remote and how to maintain the unit. Once the project was finished, Gen immediately helped us complete and submit the paperwork to get our energy credit from the state. Overall, this is one of the smoothest projects we have had done. Royal River is very professional and the experience was excellent. Highly recommend.